JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. If you want to report the fraud, you can fill out an online report with the FBI at IC3.gov/default.aspx and the Federal Trade Commission at ĭo you need me to clarify anything or to give you more information?ĭISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. But you should uninstall ultraviewer and it wouldn't hurt to get your computer checked for spyware, just in case they planted something in that download. You don't have to take precautions against identity theft. It sounds like you didn't give up any information to the scammer because you never completed the process of giving them access through Ultraviewer. If there is, dispute the charge with your credit card carrier and then close that card and open a new one. Do you see an expensive charge for a computer you didn't order? I'm betting you won't find a thing. To reassure yourself that it was just a scam, check your bank account and credit card purchases the way you would if you had never gotten that Amazon message. You don't have an Amazon account, so nothing has been charged to you at all. Then they hack your computer and steal from your accounts. You give them remote access because you think they are Amazon and trust them. This scam can even sometimes morph into a computer tech scam, where they offer to look into your computer to discover the source of the data breach that created the unauthorized charge or problem.

If it goes according to plan, the scammer fools you into jumping through hoops that divest you of information and your money.

The call is designed to panic you so that you call them at a fake number and give them whatever information they ask you for. When they reach you, they tell you of an unauthorized charge, or warn you about suspected unauthorized activity on your account. Scammers hide behind the names of companies with whom most people have accounts, such as Amazon, Apple, Visa or PayPal so that you will speak to them and trust them with information. The type of message you received is the way that scammers phish for personal identifying information and get what they need to hack into your computer.

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